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The Marlowe Walnut Arc Floor Lamp
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Frequently Asked Questions
The Marlowe Walnut Arc Floor Lamp
Shipping & Delivery
Returns & Refunds
Contact Us
How tall is it, and how far does the arm reach?
The Marlowe stands 65" (165 cm) tall, and the arm reaches up to 39" (100 cm) from the base. The arm extends, so you can position the dome over a reading chair, sofa or bedside. A weighted walnut-finish base keeps it steady.
Is a bulb included, and how do I set it up?
No, the bulb isn’t included. It takes one E26/E27 bulb of up to 40W, either incandescent or an LED equivalent. The lamp plugs in with a 98.4" cord and a foot switch, so no hardwiring is needed.
Can I adjust the light, and how do I care for it?
Yes, the amber dome tilts, so you can aim the glow where you need it. To clean it, wipe the stem with a dry cloth and the dome with a soft microfiber cloth and warm water. Avoid abrasive cleaners, which can scratch the acrylic.
Am I able to track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment on our Order Tracking Page
What time frame should I expect to receive my order?
- Order Handling Time:
- 1–2 business days, Monday–Friday
- Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit Time:
- 3-5 business days, Monday–Friday
- Estimated Delivery Time:
- 4-7 business days
You can monitor your shipment on our Order Tracking Page
For additional information please review our Shipping Policy
What if I have any delivery issues?
If you experience any delivery issues, including delays or lost packages, please use the Contact Us page and our customer service team will assist immediately. We are here to assist you and help ensure your order arrives safely.
How long do I have to return an item if needed?
You have 30 days from the day you receive your order to return items. To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will assist you throughout the process.
Are there any return costs?
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way
What is the refund process like?
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
For additional information please review our Refund Policy
How do I contact Amber Vail?
Store Address: 485 Hauser Avenue, Holbrook New York, 11741, United States
Email: info@ambervail.com
Phone: +16314506137
Customer Service Hours: Monday-Friday 9:00AM - 5:00 PM (EST)
We do the best we can to reply to your email within 1-2 business days.
