Refund policy

Here at Amber Vail, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

• Unused

• In their original condition

• Returned with original packaging, tags, and accessories

• Only new products

Our support team will assist you throughout the process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Policy Overview

Return Window: 30 days from the day you receive your order

Condition: Items must be unused and in original condition with all packaging, tags, and accessories. Product condition must be new only.

Easy Returns: Our support team will guide you through the process

Restocking Fee: No cost

Return Costs

Defective or Incorrect Products

Yes, we accept returns for defective and non-defective products

There is no cost to the customer if the product:

• Is incorrect

• Is damaged by the carrier

• Is defective in any way

Customer Remorse (Change of Mind)

The customer is responsible for the actual return shipping cost if:

• The wrong item was ordered

• The item does not fit

• The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

Contact Us

Email info@ambervail.com with your order number and the reason for the return.

Pack Your Item
Repack the item securely in its original packaging, including all accessories, tags, and documents. 

Send It Back
Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email. Return labels are the customers responsibility.

Refund Process

Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Yes, we accept exchanges!

If you would like to exchange your item for a different size, color, or product, please contact us at info@ambervail.com, and we will assist you with a quick exchange.

Can I cancel my order after it’s placed?

Answer:

Yes. We offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team at info@ambervail.com as soon as possible.

Questions?

Visit our FAQs page or contact our customer service team for assistance.

Contact Information

Store Name: Amber Vail

Store Address: 485 Hauser Avenue, Holbrook, New York, 11741, United States

Email: info@ambervail.com

Phone: +16314506137

Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM (EST)

We do the best we can to reply to your email within 1-2 business days.