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The Cora Woven Rattan Dome Pendant Light
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Light up the night
Enjoy every morning
Frequently Asked Questions
The Cora Woven Rattan Dome Pendant Light
Shipping & Delivery
Returns & Refunds
Contact Us
Is the Cora plug-in, and how do I hang it?
Yes, it’s plug-in, so there’s no electrician or ceiling wiring. It has a 15 ft (180") cord. Hang it from a ceiling hook and plug it into the nearest outlet. You can run the cord along the ceiling and down the wall to tidy it up.
How big is it, and what bulb does it use?
The shade is 18" wide and 12" tall, and the whole pendant weighs about 6 lb. It takes one standard E26 bulb up to 60W. It suits a dining table, a bedside or a reading corner. Pick a warm-white bulb to get the soft glow through the weave.
Can I use it in a bathroom or outdoors, and how do I care for it?
It’s for dry indoor spaces only, so keep it out of bathrooms, kitchens over a stove, and porches. The shade is hand-woven rattan, so wipe it with a dry cloth. Because each shade is woven by hand, the weave and color vary slightly from piece to piece, so yours won’t match the photo exactly.
Am I able to track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can monitor your shipment on our Order Tracking Page
What time frame should I expect to receive my order?
- Order Handling Time:
- 1–2 business days, Monday–Friday
- Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit Time:
- 3-5 business days, Monday–Friday
- Estimated Delivery Time:
- 4-7 business days
You can monitor your shipment on our Order Tracking Page
For additional information please review our Shipping Policy
What if I have any delivery issues?
If you experience any delivery issues, including delays or lost packages, please use the Contact Us page and our customer service team will assist immediately. We are here to assist you and help ensure your order arrives safely.
How long do I have to return an item if needed?
You have 30 days from the day you receive your order to return items. To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will assist you throughout the process.
Are there any return costs?
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way
What is the refund process like?
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed. Please allow up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
For additional information please review our Refund Policy
How do I contact Amber Vail?
Store Address: 485 Hauser Avenue, Holbrook New York, 11741, United States
Email: info@ambervail.com
Phone: +16314506137
Customer Service Hours: Monday-Friday 9:00AM - 5:00 PM (EST)
We do the best we can to reply to your email within 1-2 business days.
